If you have a question or problem concerning your order, please contact us at info@rae-antwerp.com. Include your order number so we can assist you as quickly as possible.

We accept Visa, Visa Electron, Maestro, MasterCard, Paypal, Klarna and Alma.

Once an order has been placed, we are unable to change it. If you would like to cancel your order, please contact us at info@rae-antwerp.com as soon as possible. If the order has already been processed or shipped, it can no longer be cancelled. You may return the unwanted item after delivery through our online return portal.

After placing your order, you will receive an order confirmation by email. If you have not received it within one hour, please check your spam folder and verify that the email address entered at checkout is correct. You
can contact us at info@rae-antwerp.com if you are still unsure whether your order was successful.

You may return your online purchase within 14 days, starting on the day after you receive your order. Items
may be tried on at home but must be returned unworn, unwashed and undamaged, with all original tags and
accessories attached. Returns that do not meet these conditions may not be accepted. Return shipping costs
are paid by the customer.

We currently do not offer direct exchanges. Please return the original item for a refund and place a new order
in the preferred size or colour. The new order will be processed separately according to our usual shipping
times.

You can return items purchased through www.rae-antwerp.com within 14 days, starting on the day after
delivery. 

Register your return through our online return portal: https://rae-antwerp.shipping-portal.com/rp/

Items must be unworn, unwashed and undamaged, with the original RAE Antwerp tag and all accessories
included. Pack the items securely to prevent damage in transit. Return shipping is at your own expense.

Once we receive and approve your return, we will refund the original payment method. For assistance please contact info@rae-antwerp.com

Once we receive your return, please allow 5 to 7 business days for inspection and processing. When your
return has been approved, the refund will be issued to the original payment method. Your bank or payment
provider may need additional time before the amount appears in your account.

Yes. Items purchased during our regular sale can be returned in accordance with our standard 14-day return
policy. Items specifically marked as part of an Archive Sale are final sale and cannot be returned. This
exception is clearly indicated on the relevant product page before purchase.

Please contact us at info@rae-antwerp.com as soon as possible. Include your order number, a description of
the issue and clear photographs of the item and packaging. We will review the case and provide return or
replacement instructions.

Check that the code has been entered exactly as provided and is valid for the items in your basket. Discount
codes may be limited to specific products, customers or dates.
If you have not received your discount code, please allow a few minutes for the email to arrive and check
your spam or junk folder. If the code is still missing or does not work, contact us at info@rae-antwerp.com.

Yes. RAE Antwerp gift cards are available online in selected values. You can purchase a gift card here.

We offer free shipping on orders over EUR 150 in the Benelux. 

For orders below €150, shipping costs €7 to Belgium and €10 to the Netherlands and Luxemburg. 

Shipping costs for all other available destinations are shown at checkout after you enter your delivery address.

We currently ship to countries within Europe. Select your destination in the country selector to view the available shipping options, delivery costs and currency for your location.

Orders are processed and dispatched within 2 business days. Once your order has been dispatched, you will receive a shipping  confirmation email with tracking information. Delivery takes an additional 1 to 2 business
days.

As soon as your order has been shipped, you will receive an email containing a tracking link. Please check
your spam folder if you cannot find it. If the tracking information has not updated for several business days,
contact us at info@rae-antwerp.com with your order number.

First check the latest status through the tracking link in your shipping confirmation. If the parcel has not
moved or has passed the expected delivery date, contact us at info@rae-antwerp.com with your order
number so we can investigate the shipment with the carrier.