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You can return your purchased items from www.rae-antwerp.com within 15 days counting from the day after you received your order. 

CONDITIONS

A product which you wish to return must satisfy the following conditions: 

  • It must be in new condition.
  • It must include the RAE Antwerp garment tag.
  • It must be unworn, unwashed and undamaged.
  • It must be complete (i.e. together with all items such as a belt etc. which came with the original product).
  • It must be packaged in a sufficiently sturdy box, so that we receive the product in an undamaged condition.
Making a return is simple: 
  • Returns are made to us at your own expense, you can choose your on shipping method or carrier.
  • Send an email with your order number to info@rae-antwerp.com explaining why you are making the return (does not fit etc.)
  • Drop the package off in any post or parcel shop.
  • We recommend writing down the tracking number mentioned on the label so you can follow the shipment.

Once your return reaches us, and is in accordance with the conditions above, we will arrange for a refund within 14 calendar days. We reserve the right to only make a refund when the goods have reached us.

  • The refund will be credited to the original payment method used to place the order. 

Returns are to be shipped to: 

RAE Antwerp

Robert Molsstraat 50

B - 2018 Antwerp

If you still have a question about your return, don't hesitate to contact us via:

info@rae-antwerp.com 

 

 

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